For FREE EHR, customer support makes all the difference

Posted: 12/12/2011 5:37pm

(Updated:02/02/2012 6:15pm)

In the EHR world, what separates the good from the bad (and the ugly)? At Mitochon, we believe that the hallmark of a top-notch FREE EHR provider is world-class customer support. That's why we've ensured that our physicians have access to support at no charge.

A quick search through the news headlines will tell you that physicians care about getting good training and support. In fact, a Los Angeles-based lawyer recently explained that the best EHR providers guarantee FREE customer support.

We're there when you need us

James Kalyvas, a member of the law firm Foley and Lardner, explained to an EHR news vendor that qualifying for ARRA stimulus dollars is just one side of the EHR coin.

"Some EHR systems simply don't measure up in the support department, and neither do their vendors," Kalyvas said during an online seminar. "Certification tells you part of the story, that the EHR system qualifies for Meaningful Use, but [that] doesn't necessarily give protections to the user."

So what does that mean for healthcare practitioners who are fishing for a good EHR service? Essentially, you want to adopt Electronic Health Records from a provider who will support you night and day, by phone or by email, no matter what.

That's Mitochon!

Our customer support is guaranteed...and FREE

Here's a quick snip from our Client Services Promise, which can be found online at mitochonsystems.com:

"We understand that our clients rely on our services and continual advancements to ensure accurate, efficient and cost-effective healthcare decisions. As a Mitochon Systems client, it is your right to submit an inquiry to our Client Care team with the expectation of receiving a timely resolution. We will assume 100 percent ownership of your issue and take all necessary actions, including following escalation procedures, in an effort to resolve your inquiry as quickly as possible."

It doesn't get much more cut-and-dried than that.

Our word is our bond

Mitochon's world-class client support services center ensures that you can get help with your FREE EHR by phone, email or the EHR platform itself (via Dr. Fixit).

We never charge you a single dollar for support or training, meaning you can put the money you save back into your practice. If you need a training course, we provide online Webex sessions weekly, and training videos and user guides are always available online at no cost.

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